We just renewed norton 2006 and it does not clear the viruses from our computer. it says fix prob, b

i thought that it covers everything, now it says urgent, 2 items affecting your computer, high risk, do i need to purchase another virus protection. i cant even play on pogo

We just renewed norton 2006 and it does not clear the viruses from our computer. it says fix prob, butit wonthusqvarna

Here are the steps that you should take.

- Try to use the Emergency thing that comes on the Norton 2006 disk. Oh, you didn't buy the disk? Do I have to tell you... you should always buy the disk at a retail store instead of DOWNLOAD it. You see, if your computer is infected, how can you trust a download. Besides, then you would HAVE THE DISK.

- Reboot into SAFE MODE. Then run your Norton Anti-virus scan.

- be sure to uninstall any BOGUS programs that appeared while you were not looking. For security, you should only have trusted programs like SpyBot and Ad-aware.

- Visit the Symantec website at http://www.symantec.com and look for the type of virus that the Anti-virus program says that you have. There should be clear instructions on how to remove that virus.

Good luck and Happy Computing!

We just renewed norton 2006 and it does not clear the viruses from our computer. it says fix prob, butit wontmicrosoft office

Maybe you have a really tight firewall setting. Right click on your norton icon (in the bottom right hand corner of your screen) and click on somthing that says 'program settings' or something similar.
because u just renewed it, keep it till it expires.